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FAQ - Frequently Asked Questions

When are you open?

Our brick and mortar shop is open everyday! 

Store Hours: 

Monday - Wednesday: 11:00am - 6:00pm

Thursday: 10:00am - 8:00pm (Open late for Farmer's Market!)

Friday - Saturday: 10:00am - 7:00pm

Sunday: 10:00am - 6:00pm

Do you ship?

Yes! We ship worldwide, offering USPS, UPS or DHL services. 

How does In-store/Curbside pickup work?  

At checkout, you will have the option to select store pickup. Please attach your phone number to your order so we can contact you when your order is ready. After you get a notification that your order is ready, you can come pick up anytime during store hours. You can walk into the shop or you can call us at 18055412900 from the curbside pickup spot out front and we will run your order out to your car.  

Do you ship plants?

Yes! 

Plants are only shipped out on Monday, Tuesday & Wednesday. This means that if you place an order on Thursday, it will not be shipped until the following Monday. This gives the plant the best chance of survival during the shipping process

We do our best to protect the plant during the shipping process, but usually plants will get shaken up on their way to you. We don't have control over this and we cannot offer refunds for this reason. Our plants are all pretty resilient and will perk up in a few days with some TLC. 

If you live in a colder climate or are ordering a plant during the winter months, please add a Uniheat pack to guarantee your plant doesn't arrive frozen. 

Do the plants include the pots or planters? 

All plants ship with the plastic pot they are pictured with. The decorative pot and planters are sold separately and they are all available on the website. If you are having trouble finding it, please feel free to contact us. 

Do you take returns on plants? 

All plants are final sale. Please reach out to us if you have a problem with your order. 

Whats the best way to contact you? 

The chat option in the corner of our website goes directly to me (Erica) and I will be with your shortly. You can also email us or send us a direct message on Instagram. You can also call us +18055412900.  

Where did you get the name Blackwater?

It's our favorite doobie brothers song!